It Services: Costs, Metrics, Benchmarking and Marketing by Anthony F. Tardugno, ISBN 0130191957
Unleashing the Power of Integrated Service Delivery
Harris Kern's Enterprise Computing Institute Solutions for IT Professionals
Delighting IT customers: the real-world, start-to-finish guide
IT Services is the first 100% customer-focused guide to satisfying the consumers of your company's IT services -- and building the loyalty your IT organization needs. In this book, three leading IT professionals present a fully integrated, comprehensive approach to service delivery in today's global, distributed environments.
You'll discover how to establish processes, service and cost models, performance measurements, and "stretch" goals that achieve clear business benefits-and then transform those goals into reality. Proven results, benchmarks, and case studies -- not just theory! Linking goal-setting, process development, and metrics to the goals of the enterprise -- step-by-step Gaining buy-in from management, internal customers, and external suppliers Building stable, predictable and cost-effective application support infrastructures Structuring support services for maximum effectiveness
Applicable to both in-house and outsourced operations, IT Services offers a total roadmap for executives building enterprise-wide operations centers; practical help for managers seeking to deliver cost-effective support; and invaluable insight for IT "customers" who need to know what they can expect from their technology professionals.
Floral Stained Glass Pattern Book by Sibbett, Ed, Jr., ISBN 0486242595
Sure to be popular with stained glass workers, these 96 lovely floral patterns include graceful irises, poppies, lilies and tulips in a variety of styles, abstract and geometric patterns, and other exquisite designs adaptable to innumerable projects. Introduction. List of suppliers. Color illustrations on covers.
Floral Stained Glass Pattern Book by Sibbett, Ed, Jr., ISBN 0486242595 
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Formwork for Concrete Structures by Robert L. Peurifoy, ISBN 0070498385
A complete update of the classic guide to formwork design, materials, and methods The long-awaited update of this classic guide offers civil and structural engineers, architects, and contractors the latest information on formwork design, materials, and methods for concrete structures. The book fully examines important new developments in materials, as well as economical new design strategies. You'll find state-of-the-art coverage of forms for footings. . .walls. . .columns. . .beams and floor slabs. . .concrete floor sytems. . .thinshell roof slabs. . .architectural concrete. . .concrete bridge decks. . .flying decks. . .and much more. The Third Edition of Formwork for Concrete Structures now features: A new chapter on top-down construction; New OSHA regulations and updated codes and standards; Up-to-date photographs and drawings; Numerous example problems that use the new NDS design values. And to help you achieve the best possible results on every formwork project, the Third Edition of...
Formwork for Concrete Structures by Robert L. Peurifoy, ISBN 0070498385
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Salton EP1 ePods Handheld Computer
Perfect for the individual on the go, the ePods gives you the advantages of the Internet and a personal computer in a small, convenient package. Features include: 8.2-inch high quality LCD 640 x 480 resolution 256 colors 32-bit RISC processor 16MB RAM 8MB flash memory Two USB ports Standard serial port IrDA 1.1 Internal microphone/speaker Headphone/microphone jack DC-in jack 8-hour rechargeable NiMH battery Touch-sensitive panel with stylus PCMCIA type II slot CF type II slot...
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Salton EP1 ePods Handheld Computer
Perfect for the individual on the go, the ePods gives you the advantages of the Internet and a personal computer in a small, convenient package. Features include: 8.2-inch high quality LCD 640 x 480 resolution 256 colors 32-bit RISC processor 16MB RAM 8MB flash memory Two USB ports Standard serial port IrDA 1.1 Internal microphone/speaker Headphone/microphone jack DC-in jack 8-hour rechargeable NiMH battery Touch-sensitive panel with stylus PCMCIA type II slot CF type II slot...
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Cobra FRS130 Two-way Radio (Pair)
Keep in touch on your next hike, ATV excursion, or hunting expedition with the help of the Cobra FRS130 two-way radio. Features include: 14 different channels 465.5625MHz-467.7125MHz Single-line operation 2-mile maximum range 500mW power output Incoming call beep alert and roger beep Auto squelch automatically shuts off weak transmissions or unwanted noise due to terrain and range Maximum Range Extender (MRE) lets you overrides auto squelch to provide extended range reception Durable construction...
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White Dream (DVD)
In this slow yet charming Iranian film from 2001, Reza (Hamid Jebelli) is a well-meaning young man who suffers from mental problems. Whiling away the hours working in a bridal shop, Reza finds it difficult to make friends in the human world, so he divides his time between talking to the mannequins in the shop and communicating with his dead mother, whom he visits every day in the local cemetery. But Reza`s life is irrevocably changed when he falls hopelessly in love with a bride-to-be who visits...
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